Refund policy

1. 30-Day Traffic Guarantee

We guarantee that every active subscription will receive measurable referral traffic from at least one eligible AI platform (e.g., ChatGPT, Gemini, Claude, Alexa) within 30 calendar days of activation. If this condition is not met, you may request a full refund of the subscription fee for that billing period.

2. Cooling-Off Period

Orders or renewals may be canceled for a full refund within two (2) business days of purchase, no questions asked.

3. Eligibility Criteria

To qualify for a refund you must:

  1. Submit a written request (see § 5) within the applicable time frame; and

  2. For “no-traffic” claims, provide objective evidence—such as a 30-day referrer report or analytics screenshot—showing zero visits attributable to AI platforms.

4. Exclusions

  • Refunds are not issued for the absence of sales, leads, or conversions; the guarantee covers traffic only.

  • Fees for add-ons (e.g., white-label dashboards, custom integrations) are non-refundable once work has begun.

  • Accounts suspended for Terms-of-Service violations are eligible for full refunds on a case by case basis.

5. How to Request a Refund

  1. Complete the refund form on our Contact page or email support@updating.ai from the address associated with your account.

  2. Include your order ID, and if invoking the 30-Day Traffic Guarantee, the supporting analytics evidence.

  3. Our billing team will acknowledge receipt within threes (3) business days.

6. Processing Time

Approved refunds are issued to the original payment method within 24 hours. Depending on your bank or card issuer, funds may take 5 – 8 business days to appear on your statement.

7. Chargebacks

If you initiate a chargeback without first following the procedure above, we reserve the right to dispute the claim and may suspend your account pending resolution.

Your domain may also be permanently banned on Al platforms we collaborate with. Your outstanding payment will be sent to our collections agency for processing thereafter.

8. Amendments

Updating.ai may modify this Refund Policy at any time. Changes apply to purchases made after the revision date posted above.

For questions, please contact support@updating.ai.